Shipping Policy

All Insane Chains products may be shipped utilizing various services to do so. At time of shipping, all shipping information will be provided.

           
Return & Exchange Policy

Insane Chains products are warranted to be free from defective materials and workmanship from the date of purchase to the original purchaser when purchased from Insane Chains or an authorized dealer. This is a limited twelve-month warranty that is not transferable. Insane Chains will repair or replace, at its option, any Insane Chains product or part thereof which is found by Insane Chains to be defective.  Insane Chains reserves the right to use materials readily available at the time of the repair. Warranty service requires a copy of the Proof of Purchase (sales receipt) to be presented at time of service request

 

What IS covered
Chain caps will be replaced to correct any defect in materials used and any defect attributable to workmanship.

 

What IS NOT covered

• Shipping Damage. Report damage upon receipt of item to the carrier (i.e. USPS). Freight carriers must be notified upon receipt of items to ensure freight damage claim resolution. Shipping damage not filed with carriers immediately upon receipt will not be covered under warranty.

• Modifications. Chain caps that have been modified after the original shipment from the Insane Chains factory.

• Exterior finish. Chain caps that have been subjected to extreme operating conditions.

• Misuse. Chain caps that have been damaged due to misuse, neglect, or accident.

• Unauthorized Purchase. Chain caps that have been purchased from an unauthorized source.

• Third-Party. Warranty claims by anyone other than the original purchaser.

• Freight charges. Any and all charges incurred from priority service requests or priority shipping for replacements.

• Aluminum covered chains. These chains are only intended for show or light use. Since we cannot regulate how these chains are used, no warranty is offered.

 

Return Authorization

All items being returned for any reason must have a Return Authorization Number. This RA# must be placed on the outside of the carton of the item being returned or the carton will be refused upon delivery. Please call the Insane Chains facility for a Return Authorization Number. 

 

Products being returned for factory service should be sent to the following address:

 

Insane Chains

518 Virginia Ave

Port Orange, Fl 32127

Email insanechains1@gmail.com for your RA#

                                                                  

                                                          

Field Service Terms
Customers will not pay for replacements provided the problem found is within warranty guidelines. Proof of purchase must be provided at the time of service request. Transportation charges to Insane Chains facility are the responsibility of the customer. Rush service charges and special freight charges for required parts are not covered under warranty and are also the responsibility of the customer. Any charges for labor or processing when no problem is found are also not covered under warranty. Any charges incurred for work performed by any unauthorized person(s) are the responsibility of the customer.

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Privacy

 

This privacy policy has been compiled to better serve those who are concerned with how their 'Personally identifiable information' (PII) is being used online. PII, as used in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

 

What personal information do we collect from the people that visit our blog, website or app?

 

We do not collect information from visitors of our site.

 

When do we collect information?

 

We collect information from you when you register on our site, place an order, subscribe to a newsletter, respond to a survey, fill out a form or enter information on our site.

 

How do we use your information?

 

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

      • To administer a contest, promotion, survey or other site feature.

      • To quickly process your transactions.

      • To send periodic emails regarding your order or other products and services.

 

How do we protect visitor information?

 

We do not use vulnerability scanning and/or scanning to PCI standards.

We use regular Malware Scanning.

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.

 

We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information.

 

All transactions are processed through a gateway provider and are not stored or processed on our servers.

 

Do we use 'cookies'?

 

We do not use cookies for tracking purposes

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Internet Explorer) settings. Each browser is a little different, so look at your browser's Help menu to learn the correct way to modify your cookies.

 

If you disable cookies off, some features will be disabled that make your site experience more efficient and some of our services will not function properly.

 

However, you can still place orders .

 

Third Party Disclosure

 

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information.

 

Third party links

 

We do not include or offer third party products or services on our website.

 

Google

 

Google's advertising requirements can be summed up by Google's Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en 

We use Google AdSense Advertising on our website.

Google, as a third party vendor, uses cookies to serve ads on our site. Google's use of the DART cookie enables it to serve ads to our users based on their visit to our site and other sites on the Internet. Users may opt out of the use of the DART cookie by visiting the Google ad and content network privacy policy.

We have implemented the following:

      • Google Display Network Impression Reporting

      • Demographics and Interests Reporting

 

We along with third-party vendors, such as Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions, and other ad service functions as they relate to our website.

Opting out:
Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising initiative opt out page or permanently using the Google Analytics Opt Out Browser add on.

 

California Online Privacy Protection Act

 

CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law's reach stretches well beyond California to require a person or company in the United States (and conceivably the world) that operates websites collecting personally identifiable information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals with whom it is being shared, and to comply with this policy. - See more at: http://consumercal.org/california-online-privacy-protection-act-caloppa/#sthash.0FdRbT51.dpuf

According to CalOPPA we agree to the following:

Users can visit our site anonymously

Once this privacy policy is created, we will add a link to it on our home page, or as a minimum on the first significant page after entering our website.

Our Privacy Policy link includes the word 'Privacy', and can be easily be found on the page specified above.

Users will be notified of any privacy policy changes:

      • Via Email

Users are able to change their personal information:

      • By emailing us

      • By calling us

      • By chatting with us or sending us a ticket

How does our site handle do not track signals?

We don't honor do not track signals and do not track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place. We don't honor them because:

Does our site allow third party behavioral tracking?

It's also important to note that we do not allow third party behavioral tracking

 

COPPA (Children Online Privacy Protection Act)

 

When it comes to the collection of personal information from children under 13, the Children's Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, the nation's consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children's privacy and safety online.

We do not specifically market to children under 13.

 

Fair Information Practices

 

The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.

In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:

We will notify the users via email

      • Within 7 business days

We will notify users via phone call

      • Within 7 business days

We also agree to the individual redress principle, which requires that individuals have a right to pursue legally enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or a government agency to investigate and/or prosecute non-compliance by data processors.