Shipping & Returns

Shipping Policy

All Insane Chains products may be shipped utilizing various services to do so. At time of shipping, all shipping information will be provided.

           
Return & Exchange Policy

Insane Chains products are warranted to be free from defective materials and workmanship from the date of purchase to the original purchaser when purchased from Insane Chains or an authorized dealer. This is a limited twelve-month warranty that is not transferable. Insane Chains will repair or replace, at its option, any Insane Chains product or part thereof which is found by Insane Chains to be defective.  Insane Chains reserves the right to use materials readily available at the time of the repair. Warranty service requires a copy of the Proof of Purchase (sales receipt) to be presented at time of service request

 

What IS covered
Chain caps will be replaced to correct any defect in materials used and any defect attributable to workmanship.

 

What IS NOT covered

  • Shipping Damage. Report damage upon receipt of item to the carrier (i.e. USPS). Freight carriers must be notified upon receipt of items to ensure freight damage claim resolution. Shipping damage not filed with carriers immediately upon receipt will not be covered under warranty.

  • Modifications. Chain caps that have been modified after the original shipment from the Insane Chains factory.

  • Exterior finish. Chain caps that have been subjected to extreme operating conditions.

  • Misuse. Chain caps that have been damaged due to misuse, neglect, or accident.

  • Unauthorized Purchase. Chain caps that have been purchased from an unauthorized source.

  • Third-Party. Warranty claims by anyone other than the original purchaser.

  • Freight charges. Any and all charges incurred from priority service requests or priority shipping for replacements.

  • Aluminum covered chains. These chains are only intended for show or light use. Since we cannot regulate how these chains are used, no warranty is offered.

 

Return Authorization

All items being returned for any reason must have a Return Authorization Number. This RA# must be placed on the outside of the carton of the item being returned or the carton will be refused upon delivery. Please call the Insane Chains facility for a Return Authorization Number.  Products being returned for factory service should be sent to the following address:

                                       Insane Chains

                                     518 Virginia Ave

                                  Port Orange, Fl 32127

                    Email insainechains1@gmail.com for RA#

                                                                  

                                                          

Field Service Terms
Customers will not pay for replacements provided the problem found is within warranty guidelines. Proof of purchase must be provided at the time of service request. Transportation charges to Insane Chains facility are the responsibility of the customer. Rush service charges and special freight charges for required parts are not covered under warranty and are also the responsibility of the customer. Any charges for labor or processing when no problem is found are also not covered under warranty. Any charges incurred for work performed by any unauthorized person(s) are the responsibility of the customer.